Monday's Musings: Inside The Five Levels Of Autonomous Enterprises

March 22, 2020

Cognitive Apps Power The Future Of Autonomous Enterprises

Cognitive applications run mission-critical business systems in a continuous, self-driving, self-learning, auto-compliant, self-securing, and self-healing approach.  These AI driven systems intelligently automate transactional systems and processes such as campaign to lead, order to cash, procure to pay, incident to resolution, concept to market, and hire to retire.  The goal of an autonomous enterprise is to continuously automate precision decisions at scale.

Why? Transactional applications have run their course. Pressure to reduce margins, technical debt, and investment in core systems create tremendous pressure for automation.  Customers seek cognitive based approaches in order to build the foundation for AI driven precision decisions. The benefits include less staffing, reduced errors, smarter decisions, and security at scale. The quest for an autonomous enterprise starts with a desire to consider what decisions require intelligent automation vs human judgment.

Inside The Five Levels Of Autonomous Enterprises

Constellation identifies five levels of autonomous enterprises and predicts when these cognitive apps will deliver full autonomy in this $10.35B market by 2030 (see figure 1):

Figure 1. Understand Five Levels Of Autonomous Enterprises

 

Level 1 Autonomous Enterprise: Basic Automation

In this level, the system can provide basic task and workflow automation.

When? Today.
Includes: Basic process automation tools such as BPM, manual instrumentation and control, and intelligent workflow automation
Who’s in control? Humans are still in control and guide many manual steps.

Level 2 Autonomous Enterprise: Human Directed

Level 2 enables human directed automation of business processes.

When? Current state of the art
Includes: Robotic process automation, process mining tools, journey orchestration tools, machine learning algorithms, natural language processing
Who’s in control? Humans direct major decisions, minor decisions automated over time with some effort in training

Level 3 Autonomous Enterprise: Machine Intervention

Level 3 delivers automation with occasional machine intervention

When? The next big thing in 2020
Includes: Cognitive applications, neural networks, GANS models, contextual decisions, and next best actions.
Who’s driving? Humans still on standby, but can be hands-off for periods of time

Level 4 Autonomous Enterprise: Fully Autonomous

Level 4 presumes that the machines can deliver full automation but not sentience

When? Sometime in 2023
Includes: AI Driven smart services, full automation, self-learning, self-healing, and self-securing.
Who’s driving? Machines fully automated

Level 5 Autonomous Enterprise: Humans Optional

Level 5 achieves full sentience and humans may no longer be needed.

When? 2030
Includes: Fully autonomous sentience, empowering precision decisions at scale
Who’s driving? Humans fully optional

The Bottom Line: Expect Level 4 Autonomous Enterprises To Emerge In 2023

The pioneering work with early cognitive applications show exponential progress in achieving Level 4 status by 2023. Organizations will have to rethink how they work with their transactional applications, future data-driven digital networks, and distributed compute and storage environments.

The future is autonomous. Machines will deliver services that are continuous, auto-compliant, self-healing, self-learning, and self-aware. The need for greater precision decisions will require connections to data-driven digital networks and for more and more sources of data. This battle for public, private, and shared data will shape who wins in new networked economies that form the future of this autonomous decade (see video).

https://blog.softwareinsider.org/2019/12/23/mondays-musings-the-roaring-20s-and-the-futureof2020/

 

Your POV.

Will you be ready for the autonomous enterprises?  Are you gearing up for a self-driving, self-healing, and self-sensing future?   Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.

Please let us know if you need help with your AI and Digital Business transformation efforts. Here’s how we can assist:

  • Developing your digital business strategy
  • Connecting with other pioneers
  • Sharing best practices
  • Vendor selection
  • Implementation partner selection
  • Providing contract negotiations and software licensing support
  • Demystifying software licensing

Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .

Resources And Related Research

Disclosures

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy,stay tuned for the full client list on the Constellation Research website. * Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Constellation Research recommends that readers consult a stock professional for their investment guidance. Investors should understand the potential conflicts of interest analysts might face. Constellation does not underwrite or own the securities of the companies the analysts cover. Analysts themselves sometimes own stocks in the companies they cover—either directly or indirectly, such as through employee stock-purchase pools in which they and their colleagues participate.

As a general matter, investors should not rely solely on an analyst’s recommendation when deciding whether to buy, hold, or sell a stock. Instead, they should also do their own research—such as reading the prospectus for new companies or for public companies, the quarterly and annual reports filed with the SEC—to confirm whether a particular investment is appropriate for them in light of their individual financial circumstances.

Copyright © 2001 – 2020 R Wang and Insider Associates, LLC All rights reserved.

Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Executive Network

Cupertino Ray Wang Ray R Wang @harvardbiz #digital #disruptingdigital Apps Strategy Boardroom Priorities Brand Promises CDO CEO Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief HR Officer Chief Information Officer Chief Marketing Officer Chief People Officer Chief Technology Officer CIO CMO CTO Data to Decisions digital artisans Digital Business Digital CXO's Digital Disruption Digital Proficiency digital strategy digital transformation DigitalBiz digitaltransformation disrupting digital Disrupting Digital Business disruptive disruptive business models Disruptive Tech Life Cycle disruptive technology enterprise applications enterprise apps Enterprise apps strategy Enterprise Software Intention Driven mass personalization Mass Personalization At Scale Monday's Musings network economy News Analysis P2P P2P Networks People to People R "Ray" Wang; rwang0 Software Insider SoftwareInsider #WEF Attention Economy CHRO Constellation Research CXO Economics Economy Global Economy Harvard Business Review Press World Economic Forum #Davos2016 #WEFTalks cfo Chief Creative Officer Chief Data Officer Chief Information Security Officer Chief Procurement Officer Chief Revenue Officer Chief Sales Officer Chief Security Officer Chief Service Officer Davos Fourth Industrial Revolution @FT artificial intelligence man vs machine Wipro event report Featured future of work finance Transformation of Finance health healthcare #ENV16 2016 Big Data blockchain blockchain technology bots business disruption business transformation chatbots Chris Capossela Cloud Cloud Platform Consumer Tech Conversations as a Platform Cortana crm; CustExp customer engagement customer experience customer relationship management digital assistants financial services Lillian Rincon machine learning Microsoft Microsoft Delve Microsoft Dynamics Microsoft Envision Microsoft Office Microsoft Office 365 Natalie McCullough Office Graph People Analytics Satya Nadella user conference user event vendor events vendor strategy Volometrix ad networks audience acquisition audience development Brand brand promise brand strategy content content management creative to commerce customer care customer service CXM data driven digital commerce Digital Marketing Digital Marketing Transformation disruptive technologies Engagement marketing marketing agencies marketing automation marketing execution Marketing Strategy Peer to Peer Programmatic ROI Chief Operating Officer COO accounting appsexchange cloud computing Enterprise Resource Planning ERP financial management FinancialForce Research Summary NetSuite PaaS platform as a service user experience ux analytics data quality data services data stewardship master data Reltio big ideas DoubleDutch event marketing live engagement marketing AI Cognitive Computing HOLMES Wipro HOLMES #IOT Chief Customer Officer CX CXP Internet of Things Big Data Business Models data 2XU acquisition acquisitions adidas Adobe Amazon Amazon Web Services American Golf Anya Hindmarch AppExchange Avangate Avenue B2B B2C B2C E-commerce Bare Escentuals Brooks Brooks Brothers Browns Burton Callaway campaign to commerce carters's Clarins Cloud Wars Cole Haan Columbia Commerce Commerce Cloud content management system Converse Corporate Social Responsibility Cortefiel Crabtree & Evelyn crocs customer relationship management (CRM) Deckers Brands Demandware Digital River e-commerce ecco Elastic Path EMU Australia Ethan Allen Fila Gaiam Godiva GoPro Gore HotTopic House of Fraser Hurley IBM IBM Smarter Commerce Jack Wolfskin Jewlery Television JoAnn Karstad kate spade Kiehl's L'Oreal Labelux Lacoste Lancome Land's End Liebeskind Life is Good London Drugs Lush Fresh M. Gemi M&S Marc O'Polo Matrix Commerce mergers mergers and acquisitions Michael Hill Micheal's mothercare Mountain Hard Wear NewBalance Nine West OVS Pacsun Panasonic Pandora PartyCity Pentland Perry Ellis Picard Pier1 Imports Poppin Puma Quicksilver r Samsonite Reitmans Rituals Rockport Roots S.Olive Scotch & Soda Shopify Skis.com Skullcandy Sleepys Solstice Sorel Space.NK Speedo Stoenwall Kitchen Tory Burch Traeger Trina Turk True Religion UGG Urban Decay Vibram Vineyard Vines analysis BREXIT CoIT CoIT and the New CSuite Corporate Digital Divide Digital Divide Digital privacy Digital safety Next Gen Customer Experience Next Gen CXP PESTEL Technology Optimization Christian right Domestic gun violence gun violence Hate speech Hollywood Violence Hollywood’s influence Homophobia Islamic terrorism Islamic Terrrism Isolationism of 2nd generation Muslims jobs Lack of jobs Mental health coverage orlando Personal Log Pulse radical islamic terror religious right society Video game violence Cloud suites Oracle DemandCaster manufacturing Manufacturing Cloud Microsoft Dynamics AX MPS Plex Plex Systems s&op supply chain supply chain orchestration supply chain planning suppy chain management co creation co innovation Consumerization of IT design phase design thinking disrputing digital Enterprise Business Apps Enterprise Business Apps Vendors Infor Infor Digital board room C-Suite Chief Collaboration Officer early adopters future future of business Futurist Futurist framework enterprise mobile Enterprise Mobile Management mobile Mobile Biz mobile device management Mobile Enterprise mobile experience Mobile Management Mobile OS Mobile Security Mobile strategy Mobility Samsung Samsung Galaxy Samsung Galaxy Note7 alibaba Apple Augmented Humanity Baidu Facebook Google QQ recommendation engines sina tabao Tuesday's Tip Yahoo! Yandex @msignite Adobe Marketing Club alliances data models Marketing Cloud MIcroosft Cortana Analytics Suite Microsoft Azure Microsoft Dynamics 365 Microsoft Ignite partners partnerships SalesForce.com Shantanu Narayen 3D Printing adaptive cyber security anticipatory analytics API Management API Orchestration AstroChart Augemented Reality autonomous vehicles bio batteries communications platforms complex event processing crypto currencies data lakes digital monetization drones faceted search flexible displays fog computing IOT infrastructure IOT smart services Low code platforms Micro-services architecture mobile apps neural networks No code platforms Social Business stem cells Unified Communications universal digital identities Virtual agents virtual reality Wearables agile dev ops BPO business process outsourcing business trends Corporate Strategy Corporate Vision coworking spaces CSR Customer Success Management Data2Decisions demand driven networks digital ecosystem networks digital ethics enterprise strategy Gamification gig economy inclusion programs innovation centers job sharing robotic process automation sales by design situational awareness business impact business strategy Corporate Vision And Strategy Donald J Trump Economic Elections 2016 Environmental Legislative Political Societal Technological Washington DC Amazon EC2 Cisco Cloud options Cloud Security Data center DCIM hyperscale data centers IaaS infrastructure Infrastructure as a Service Microsoft Azure Services Platform open compute project Private Cloud Private clouds public cloud SDDC Trends Amazon.com cadence digital exhaust digital footprint immersive experiences orchestration of trust value exchange #Davos17 #Davos2017 #WEF17 #WEF2017 Dynamic Leadership leadership strategy 2017 adoption cause innovation meritocracy partner ecosystems Software Ecosystems software trends software vendors technology adoption technology budgets technology vendors user strategy value Vendor Selection VICEMAP #GCPNext #GoogleNext17 cost reduction enterprise class Google Apps Engine Google Cloud Platform Google Docs Google Drive GoogleNext @dhinchcliffe Dion Hinchcliffe e20 Enterprise 2.0 enterprise architecture Enterprise Irregulars Press Release robotic proces automation @ensono case study Constellation Academy Enterprise financial apps HCM HR HR Tech WorkDay #bigdata B2B E-commerce CEP channels cognitive reckoning collaboration context customer experience management Engagement Apps Personalization personalization at scale post sale Post sales service orchestrated engagement #FFComm17 ADP ASC606 force.com Force.com platform IFRS15 bitcoin Constellation ShortList™ synchronous ledgers dell Dell Boomi informatica integration Integration Platform As A Service iPaaS Jitterbit Mulesoft OptionEase SnapLogic Constellation Connected Enterprise Event Invitation Content Marketing context marketing data privacy demand generation #BT150 BT-150 Business Models Change Agents Chief Innovation Officer Constellation BT-150 Executive Profiles transformation life lessons thanks Thanksgiving Infinite Ambient Orchestration Research Report best practices C3 IOT cloud integration digital enterprise platforms indirect access lessons learned license policy Maintenance modernization Next Gen Apps next generation Next generation apps SAP SAP ERP SAP Fiori SAP Leonardo SAP User Group UK & Ireland SAUG SAUGSummit UKISUG Connect Uptake Software Assassin's Creed Free Will Ghost In The Shell Person of Interest The Matrix #Davos18 #Davos2018 #sharedfutures #WEF18 #WEF2018 #ML autonomous database FedEx last-mile UJET Unacast UPS #MSBizApps 2018 analyst event app dev application development application extension and usability architecture business intelligence deployment options digital feedback loops human capital management Microsoft Biz Apps MIcrosoft Dynamics CRM MIcrosoft Dynamics ERP MIcrosoft Dynamics365 SasS #MWC18 5G Android Google Assistant Huawei intel Mobile World Congress NEC Qualcomm Samsung Galaxy S9 Amazon AR View MIT ethics growth jump start growth Bigchain DB Chain Core Ethereum Hyperledger Fabric IOTA LISK OpenChain Quorum. R3 Corda Ripple @serviceNow #Know18 CSM Customer Service Management DevOps Frank Slootman Fred Luddy ITSM John Donahoe Magento @GCPCloud @googlecloud #GoogleNext18 Auto ML Diane Greene Google Enterprise security #OurDigitalFuture #StandUp4HumanRights human rights United Nations $ADBE $APPL $GOOG $NFLX $SNOW $TSLA 018 AMZN big tech FB @airtable @aws @workato 2018 Enterpries Awards Accenture Andy Jassy Capgemini Data Catalog Experience Management GE GE Digital Github hcl Jensen Huang Maersk Marketo Mendix nVidia PE Firms private equity salesforce Siemens TCS Toilet Seat Logo Work Coordination Platforms Workspan XM #NRF2019 2019 National Retail Federation The Big Show account based strategy account categorization framework sales sales effectiveness sales strategies #davos19 #davos2019 #wef19 #wef2019 debt crisis Equal oppoortunity equality expectations gap Globalization 4.0 #IBMThink #Think2019 Cyber security data driven digital network Digital Duopolies Digital Ecosystems digital monopolies LinuxOne Multicloud retail #appleevent Apple Arcade Apple Card Apple News+ Apple TV+ #EpicorInsights19 Epicor Epicor Insights Epicor Software Steve Murphy #OracleMBX Cloud ERP Enteprise Resource Planning Mark Hurd Steven Miranda data-driven digital networks extreme EBITDA post-digital era short-termism #FFCommLive19 Dan Brown inventory management order management revenue recognition service billing subscription billing subscription revenues Tod Nielsen customer data platform Sales Cloud sales force automation Service Cloud #DF19 ambient experiences Dreamforce #davos2020 #davos20 #wef20 #wef2020 Andrew Neuman Aneel Bhusri Ascension Heatlh CISO datagrail Docker Foldable Phones Gemalto Gig Economy for the Enterprise Google Cloud Intel Corporation Invoca Kubernetes Looker Marc Benioff Mark Zuckerberg Miarantis outreach Royole Sales Engagement Platforms Sheryl Sandberg Sisu SmartSheet Splunk Tata Consulting Services Thales Group Thomas Kurian WeWork Zoho #Futureof2020 2020 Authentic authentic business authenticity autonomous decade autonomus business roundtable centralized vs decentralized Culture of Abundance Cutlure of Scarcity data transformation deep fakes Digital duoploies Future of 2020 human ingenuity intelligent automation mutual self interest open vs closed Privacy Privacy Rights property right shareholder capitalism social injustice stakeholder capitalism Us Vs China coronavirus COVID-19 Crisis Communications events global pandemic health and safety public health Aera Technology Auditoria.ai autonomous enterprises cognitive apps GANS Infosys Live Enterprise IT budgets IT Services IT services firms IT Strategy