Cupertino Ray Wang Ray R Wang analytics Apps Strategy Australia business intelligence Business Objects Cloud cloud computing Contract Negotiations contract strategy enterprise applications enterprise apps Enterprise apps strategy Enterprise Business Apps Enterprise Software ERP event report Jeff Word SaaS SaaS strategies SAP SAP Australian User Group SAUG SAUGSummit Software as a Service Sydney upgrade upgrades user conference user event user group event user group events user groups users Apache Software Foundation Attenda Capgemini Capgemini Immediate Cloud BPO cloud integration Cloud options Cordys Demandware Drupal Eloqua Google IBM Infosphere Datastage Kognitio Omniture R "Ray" Wang; Royal Mail Group rwang0 SalesForce.com SoftwareInsider Talis Tech Ecosystem acquisition acquisitions alliances business process outsourcing Cisco Cisco Systems collaboration software custom apps database dell Enterprise Business Apps Vendors enterprise strategy escrows Featured financing options hardware Hewlett Packard hp IBM implementation partners information management IT budgets IT Strategy last mile solutions managed service provider mergers mergers and acquisitions Microsoft middleware middleware platforms Monday's Musings Next Gen Apps next gen enterprise next generation Next generation apps On Demand on-premise operating systems Oracle packaged apps partner ecosystems partners partnerships procurement Research Report resellers Software software escrow Software Insider storage System Integrators technology budgets third party financing trusted advisors vars vendor strategy vertical apps 3PM BearingPoint BPO Hosted legacy hub and spoke Legacy containment Mid-term replacement PaaS extensions Point solutions Private clouds software bill of rights Surround strategies Thrid party maintenance Tuesday's Tip two-tier ERP 2010 Amdocs Ariba Blackboard CA Technologies CDC Software Computer Associates Concur Deltek Exact Software IFS JDA Software Lawson Manhattan Associates NetSuite on-premises Q2 QAD Quarterly Financial Tracker RightNow SII Software Insider Index SuccessFactors Taleo Ultimate Software Customer Centric Cloud Agreements Epicor Lite FinancialForce Insider Insights™ Intacct Microsoft Dynamics CRM OnDemand Oracle Siebel OnDemand Plex Systems Polls Polls and Surveys RightNow Technologies SAP ByD Software Insider Insights™ software licensing software licesing and pricing software ownership software ownership lifecycle software pricing software vendors Surveys WorkDay Alan Webber Altimeter Group Charlene Li David Stanley Deborah Schultz Jeremiah Owyang Lora Cecere Marcia Conner Michael Gartenberg Personal Log Activity streams application development architecture Data deluge emerging technologies Enterprise 2.0 enterprise architecture enterprise collaboration Facebook next gen Point of view product road maps social business software social enterprise social enterprise apps social technologies software trends usability user experience user interaction Web 2.0 business technology Corporate Vision Corporate Vision And Strategy Customer References Ecosystem Feedback Market Execution Ownership Experience Regulatory Requirements saas integration SaaS offensive Social Business Solution Offering user strategy Vendor Selection 2011 B2B E-commerce B2C E-commerce billing crm; customer relationship management customer relationship management (CRM) deployment options e-commerce E-commerce survey eCommerce Integrated support Interactive product catalogs Multi-channel selling NextGen order capture to order fulfillment order completion to cash order fulfillment ot order completion order management order management cycle order to cash Perfect Order Social CRM social media Stakeholder driven Amazon Attensity Baidu business analytics Citrix Classmates.com Consumer Tech Craigstlist.org eBay Four S's of Enterprise Class Acceptance IDC Information Week Information Week 500 innovation Internet of Things Jive LinkedIn Lithium Meebo mobile next gen cio next gen CIO’s next gen IT leaders NexTag Orkut PlexSystems Priceline.com Rackspace safe scalable SCRM secure Shopping.com Shopzilla Skype Streetline Networks sustainable Target.com Twitter Unified Communications Video Walmart.com Yahoo! YouTube Moscone oow10 Oracle Open World san francisco softwwareinsider vendor events Cloud Wars HCM oracle exalogic elastic cloud Oracle Fusion Apps Oracle Partner Network Oracle-Sun PaaS Market2Lead Marketo Silvepop Software Insider Tech Ecosystem Model™ Unica Vtrenz appliance market Kleiner Perkins Léo Apotheker News Analysis Ray Lane Government Contacting Input project based solutions project management public sector Android Java sun Sun Microsystems Charles Phillips Infor Infor Global Solutions GmbH IPO Jim Schaper Microsoft Azure Microsoft Windows Phone 7 #crsch Constellation Constellation Research CRCH CRG CA Epicor IFS North America informatica Kenexa Pervasive Software Progress Software Saba SoftwareAG subscription revenues VMWare lawsuit tomorrow now B2B B2B market strategy B2C best practices bill of rights brand monitoring Business 2.0 business drivers business process optimization business requirements business strategy business value CEO cfo CIO Cloud Security CMO Convergence cost reduction CTO custom development DaaS data integration data quality data stewardship disruptive disruptive technologies disruptive technology early adoptions Enterprise Software Licensee Bill of Rights future of business Gov 2.0 gov20 Government Contracting govtech hybrid hybrid deployments information management matrix innovation insights IT services firms Legacy Optimization lessons learned license fees license management license parking license policy license returns line of business Maintenance maintenance fees management strategy market strategy marketing P2P pace of change pace of technology adoption Private Cloud relationship managmeent relationships SaaS Bill of Rights SaaS escrow sales strategies service economy services based industries social campaign tracking social customer insights social event management social media monitoring social service social support social support insights software appliances software contract reviews Software Ecosystems software maintenance software revenue recognition rules sourcing stack wars subscription pricing technology adoption technology partnerships technology platforms third party maintenancce Third Party Maintenance Trends use cases used software value vmforce df10 Heroku Marc Benioff platform as a service back maintenance fees shelfware collaboration customer experience management socbiz social marketing insights IaaS integration software version Chirag Mehta information broker Epicor 9 license credits to new products master data management MDM Microsoft Azure Services Platform Microsoft Business Solutions Microsoft Dynamics MIcrosoft Dynamics ERP Microsoft Dynamics GP Research Summary Scout Labs thanks #CRInc 3PL auto ID Canada Constellation Research Inc. 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