Cupertino Ray Wang Ray R Wang 3PM 3rd party maintenance Apps Strategy best practices BPO business process business process outsourcing Chief Information Officer CIO Cloud Cloud Bill of Rights Cloud BPO Constellation Research customer bill of rights enterprise applications enterprise apps Enterprise apps strategy Enterprise Software Enterprise Software Licensee Bill of Rights enterprise strategy IT budgets IT Strategy license policy Maintenance maintenance fees News Analysis next gen CIO’s Oracle Oracle EBS PeopleSoft procurement R "Ray" Wang; rimini street rwang0 SAP Seth Ravin Siebel Siebel Systems software bill of rights Software Insider software licensing software licesing and pricing software maintenance software ownership software ownership lifecycle SoftwareInsider Third Party Maintenance user strategy vendor strategy vendor threats #IOT Android Apple BYOD CDO Chief Digital Officer CoIT CoIT and the New CSuite enterprise class GoodTechnology iOS Microsoft Windows mobile Mobile Biz Mobile Enterprise Mobile OS Quips dachis group mergers and acqusitions Social Business sprinklr budgets Cloud Wars CMO compliance Consumerization of IT content management content management system Contract Negotiations contract strategy Corporate Strategy CTO customer experience customer experience management data governance data integration data quality Digital Disruption Digital Marketing digital strategy DigitalBiz disruptive disruptive business models disruptive technologies disruptive technology Enterprise infrastructure innovation integration intelligence Legacy Optimization Monday's Musings next gen cio next gen IT leaders Research Report Research Summary strategy technology adoption 2014 acquisitions Acumatica Appirio best of breed Chief Customer Officer Chief Financial Officer Chief HR Officer Chief Procurement Officer Chief Revenue Officer Chief Sales Officer Chief Security Officer CHRO cloud computing cloud integration Cloud suites Enterprise Business Apps Enterprise Resource Planning Epicor ERP HCM HR HR Tech Less Software mergers mergers and acquisitions Microsoft Dynamics Microsoft Dynamics AX MIcrosoft Dynamics CRM MIcrosoft Dynamics ERP Microsoft Dynamics GP Microsoft Dynamics NAV NetSuite SalesForce.com Salesforce1 Vana Workforce #conv14 Avanade business solutions Capgemini Chief Executive Officer Chief Marketing Officer crm; customer relationship management customer service CXP Delta Airlines Digital Business Digital Marketing Transformation event report Hitachi Consulting IaaS Identity Kirill Tartarinov marketing automation Microsoft Dynamics Convergence New Belgium Brewing partner ecosystems partners partnerships social intelligence social media monitoring System Integrators user conference user event user group event user group events user groups Weight Watchers #sxsw analytics Augmented Humanity Big Data Big Data Business Models business disruption Business Models CEO CustExp Data to Decisions Digital Divide Featured future of work Futurist Futurist framework Internet of Things Mass Personalization At Scale Next Gen Customer Experience Next Gen CXP NextGen nextgencxp R "Ray" Wang 2014 Technology Optimization Analytical Authentic authentic business co creation co innovation Corporate Vision Corporate Vision And Strategy CXO Digital DNA digital transformation Intelligent Non-conformist PESTEL Relevant Speedy Transparent Bain Capital Battery Ventures business intelligence business outcomes business performance management Capital Innovators Chief Service Officer collaboration Cultivation Capital customer engagement Customer success Customer Success Management Customer Support Gainsight InsideView LinkedIn Next Generation Customer Experience Nick Mehta Recurring revenue SaaS SaaS offensive Service Source Silicon Valley Bank Success management Summit Partners Totango #bigdata Adobe Adobe Summit B2B B2B E-commerce B2C B2C E-commerce business transformation community platforms design thinking eCommerce Elastic Path Engagement Engagement Apps Intershop marketing Marketing Strategy mass personalization Matrix Commerce Next Gen Customer Personalization personalization at scale real time Right time SAP Hybris software vendors Vishal Sikka Chief Collaboration Officer customer relationship management (CRM) Field service Microsoft Microsoft integration Post sales service service supply chain suppy chain management Vertical Solutions Video Marketo Phil Fernandez digitaltransformation Economics #techoptimization application development architecture mobile device management Mobile Management Mobile strategy Mobility #insights14 cfo Chief People Officer discrete manufacturing enterprise collaboration Epicor 10 Epicor 9 Epicor Insights Magento manufacturing Microsoft Azure Microsoft Partners Microsoft SQL Server Microsoft Windows Phone process manufacturing product road maps #c3Rocks14 acquisition alliances Clarabridge context CXM Data2Decisions feedback management Market Metrix Sysomos #CXOTalk #timelessreorg Bernd Leukert Chief Technology Officer Ensw In memory in memory database SAP HANA SapphireNow #Collective14 #CSODConf #customersuccess #Hub2014 #ITRTrend #IW14 #MSTechED #NSW14 #PulseConf2014 #smartercommerce Anaplan COO Cornerstone On Demand IBM IBM Smarter Commerce informatica Informatica World ITR Japan Medallia Microsoft TechEd NewsGator next gen Sitrion Sitrion Collective vendor events #CDOSummit Tuesday's Tip #ASUG14 ASUG Chief Information Security Officer users Amazon AppExchange business analytics Google M Microsoft Office Microsoft Office 365 Microsoft Power BI Plex Plex Systems technology platforms @vsikka India Indian IT Services Firms Infosys Infosys Technologies Ltd. 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