Speaking Engagement: Forrester Teleconference - Achieving A Perfect Order To Combat The Evil Forces Of A Recession

January 14, 2009
Thursday, February 19, 2009, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 UK time)

Presented By:

R R "Ray" Wang
Vice President, Principal Analyst
Forrester Research, Inc.

Cost:  Please check the registration page Register

Who should attend: Business Process & Applications professionals, CIO's, Application Delivery and Program Management Professionals.
Description:
Declining sales, shrinking operating margins, and labor force reductions, drive Business Process & Applications professionals to streamline core business processes such as opportunity to cash. Efficient and effective delivery of orders that consistently meet a stakeholder's (e.g., customer, supplier, partner, and employee) expectation is known as a "perfect order." Because the delivery of a perfect order is complex, many organizations rely on software solutions to automate, simplify, and integrate. So how does a BPA pro know what the key steps to supporting a perfect order are? What technology is required to deliver on all the steps of a perfect order? How well does the organization support the people, process, and technology requirements for a perfect order? To help BPA professionals answer those questions, Forrester has developed a checklist of the 20 best steps required to support a perfect order and to enable BPA pros to score themselves on their ability to achieve the delivery of a perfect order.
Agenda:

  • Understand the business imperative to achieve a perfect order in this economy.
  • Learn the 20 best practices of the perfect order.
  • Measure outcomes with a perfect order index.

Vendors mentioned: Amdocs, Epicor Software, GSI Commerce, Infor, Infosys, Manhattan Associates, Microsoft, Oracle, SAP, and Sterling Commerce
Related Research:

The Forrester Wave™: Order Management Hubs, Q4 2008

by R "Ray" Wang, November 14, 2008

Technical requirements:
An Internet connection with a browser is required for the visual presentation. For the audio component, a separate phone line is required.
You will receive dialing and WebEx instructions via email prior to the Event.
If you have any problems accessing the teleconference presentation, please call the Client Resource Center at +1 866.FORRESTER (367.7378) or +1 617.613.5730 and identify yourself as a teleconference attendee.

Cupertino Ray Wang Ray R Wang Amitive Community Centric SaaS supply chain Monday's Musings activity feeds Activity streams feeds social feeds social streams Aneel Bhusri Cloud cloud computing disruptive disruptive technologies disruptive technology Executive Profiles R "Ray" Wang; rwang0 Software Insider SoftwareInsider Thursday's Tech Showcase WorkDay BunchBall Constellation Research enterprise applications enterprise apps Enterprise Software Forbes Gamification Rajat Paharia SCRM Social Business social business software social enterprise social enterprise apps social technologies BrandWatch IBM Lotus iToilet LeWeb Loic Le Meur mobile Myzeo Seesmic Social CRM Yammer Zendesk application development application extension and usability Apps Strategy Box Box.net CIO cloud integration Cloud options Cloud Wars CoIT collaboration collaboration software Consumerization of IT emerging technologies Enterprise 2.0 Enterprise apps strategy Enterprise Business Apps Enterprise Business Apps Vendors enterprise class enterprise collaboration Microsoft online services vendor event Forrester Teleconference Jam Sessions vendor management 2009 analyst event Colorado Inside Intelligence SAS Insitute Steamboat Grand Steamboat Springs AI driven smart services #FFCommLive19 2019 accounting AI artificial intelligence best practices business transformation C-Suite CDO CEO cfo Chief Data Officer Chief Digital Officer Chief Executive Officer Chief Financial Officer Chief Information Officer Chief Information Security Officer Chief Innovation Officer Chief Procurement Officer Chief Revenue Officer Chief Sales Officer Chief Security Officer Chief Service Officer Chief Technology Officer Cloud ERP COO CTO Dan Brown data driven data driven digital network Data to Decisions Data2Decisions Digital Business Digital Disruption digital strategy digital transformation DigitalBiz digitaltransformation Enteprise Resource Planning Enterprise Enterprise Resource Planning ERP event report finance financial apps FinancialForce inventory management leadership News Analysis order management public cloud retail revenue recognition service billing subscription billing subscription revenues Tod Nielsen vendor strategy #digital 2020 acquisition acquisitions ambient experience ambient experiences B2C B2C E-commerce British Columbia Business continuity planning Change Agents Chief Customer Officer Chief Marketing Officer Cloud push CMO Commerce Commerce Cloud contactless commerce COVID-19 crowdsourcing customer experience Digital acceleration digital commerce digital monetization Digitize channels direct to consumer direct to consumer. pricing optimization disruptive business models Diversify supply chains dynamic feedback loops e-commerce event driven architectures events headless commerce marketing automation Matrix Commerce Mental health support mergers mergers and acquisitions microservices mobify open vs closed Perception and communications Personalization personalization at scale Salesforce Commere Cloud SalesForce.com Vancouver Apple Friday's Feature IFS iPod ue ui usability user experience user interaction ux dashboard environmental sustainability Microsoft Business Solutions Microsoft Dynamics AX Microsoft Dynamics NAV snapshots Contract Negotiations contract strategy IT Strategy license fees license policy maintenance fees Oracle PeopleSoft SAP Siebel software contract reviews software licensing software licesing and pricing software pricing baan Great Plains JD Edwards Lawson Software Lawson IBM IT Services IT services firms management consulting non-compete Price Waterhouse Coopers PWC system integrator 2008 Convergence Dynamics Project Green vendor events design phase governance implementation long term apps strategy OP=Q+R+S+T pmo program management CDC Software Epicor Financials JDA Software NetSuite Q1 QAD Quarterly Financial Tracker RightNow order management hubs Perfect Order Infor Trends vendor financing John Ragsdale reality check sales reps sales strategies Maintenance Hike software licensing and pricing software vendors stupid idea ISV's solution centric ecosystems Concur Deltek Quarterly Revenues middleware platforms PaaS cdi customer data integration Customer Hubs intiate scottsdale customer summit iGate indian data warehouse las vegas teradata Vendor Selection Customer Feedback Forrester Hike Maintenance UK and Ireland SAP Users Group UK bridgewater nj Siperian financial crisis hp intel sun long term apps strategies shelf ware Tuesday's Tip promotions Wednesday's Whispers initiate systems master data management MDM deployment options economic uncertainty economic recession packaged apps project portfolio shared services strategy vendor rationalization ppm primavera projectd based solutions Boston MA Progress Software Customer References Vendor Supplied Customer References consona mgm grand hotel palazzo sands expo venetitan smb ibm software group information management mandalay bay crm; san francisco Conference End User SAP User Groups UK and Ireland Atos Origin Compiere Deloitte Eisenberg Analyst Relations Infovide-Matrix job moves Motally TechTarget whispers credibility customer vendor contract economic downturn monday musings relationship management relationships trust vendor - client vendor - customer BPCs customer conference erp LN erp LX inforum Jim Schaper SyteLine vendors Implementation strategy Seven Habits Stephen R. Covey apps strategies CGI consortia blue wolf boomi cast iron systems informatica integration pervasive snap logic the "I" word business optimization IBM Cognos IBM Data Management IBM ECM Information Agenda Information On Demand InfoSphere recession proofing arhictecture construction foresight 2008 professional services project based solutions speaking engagement hcl orlando denver sage software Ariba Computer Associates Epicor Software i2 iLOG Intuit Taleo CODA force.com Glovia SFDC role of user groups SUGEN user groups users sourcing Amdocs Cegedim-Dendrite Cymfony Inc. Dun & Bradstreet Element Consulting Group Fujitsu Consulting IHS Infosys Technologies Ltd. Primavera Systems SITA Corp Sparta Consulting Inc. Tableau Software Tata Consulting Services Ternary Software Wipro Zuoro Forrester Research John R. Rymer Paul D. Hamerman Research Summary Emerging IT Services Nasscom Software Ecosystems Predictions Vendor Bangalore India Mumbai Trip Report Service providers Solution providers ecosystems Third Party Maintenance 3rd party maintenance BPO business process outsourcing business process transformation market social media Citigroup Citigroup MyFi PBS Tenrox bill of rights Forrester Wave procurement software ownership lifecycle business process end to end Manhattan Associates opportunity to order capture Oracle E-Business Suite order capture to order fulfillment order completion to cash order fulfillment to order completion order hubs SCM sterling commerce The Forrester WaveTM open text CA CUE San Diego Batenborch International CIO Magazine CMP Media Ernst and Young Heidrick and Strugglees Hewitt Associates IDG IDG Japan Jeff Abbott Jun Kawahara Kaj van de Loo Kennedy Consulting Research and Advisory Kevin Maddock Kyung Yoon Market-4-Business Nadina Talukdar NetApp nVidia Reed Elsevier Renee Boucher Ferguson rimini street sina.com SST Talent Age Associates lessons learned open source WordPress Satyam scandals customer relationship management customer service Esteban Kolsky proactive service Louisiana New Orleans New Orleans Convention Center Engage Exact Software Gaylord Opryland Resort and Convention Center nashville Tennessee Customer Connection 2009 San Antonio TX COLLABORATE Florida IOUG OAUG Orange County Convention Center Quest user event IT Forum Nevada The Palazzo Berlin EMEA Germany GSI Commerce order to cash